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Steps involved in
Product Recalls
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Process: |
1 |
Notification of Recall |
Food Bank receives notification of a product recall
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2 |
Print all information regarding
recall on product |
Check with warehouse staff for any knowledge of recalled product
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3 |
Inventory Check |
Food Bank checks to see if we HAVE or HAD product in stock
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4 |
Notify Agencies |
Food Bank will notify agencies via email, mail or phone
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5 |
Record Keeping |
Transfer any information to a spreadsheet - regarding agency responses, etc. (Keep records in file - at Food Bank)
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A. |
If we have NOT had product for distribution |
Agencies will receive all information regarding the recall in case they received product from additional sources via email or mail
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B. |
If we HAD the product in stock |
Check computer for agency orders - confirm pickups of products - print necessary information
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B.1. |
Stop Distribution of recalled
product if necessary |
Gather all recalled product in stock or on agency's orders in
warehouse. |
B.2. |
Notify agency that they have ordered recalled product |
Resend information and any additional information or advice
we can give them to help instruct them of disposal and etc. This step will be done as quickly as possible either via email/mail or phone depending on the circumstances of the recalled product.
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B.3. |
If Food Bank DISTRIBUTED
RECALL PRODUCTS |
Call or Email agencies and request confirmation that: 1) they have received and read the recall information, 2) report any product left in stock, 3) confirm they have/will notify clients (at a minimum, have recall information posted in their establishment and inform clients of recall when they arrive), 4) ensure agency has properly disposed of the recalled product.
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C. |
If food bank has product in stock but has not distributed it |
Dispose of product in landfill - notify donor if requested - notify agencies of recalled product.
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